Our Services
Our Services
Full-service provision
Providing end-to-end insurance solutions is what sets Taurus apart. We pride ourselves that our robust model manages all customer touchpoints, so we can control the narrative from sale to claim. Added to this, our MI and reporting are critical in ensuring effective and efficient provision.
Delivering success
Our dedicated specialist areas
Customer Services
With two dedicated customer care teams, supporting our Gadget and Travel Insurance operations, we have the infrastructure in place to support your customers.
Our approach to customer service is rooted in responsiveness, empathy, and efficiency. We understand that when your customers reach out, they're often in a moment of need—whether it's a delayed flight, a lost device, or simply a question about their policy.
That's why our teams are trained not only in product knowledge but also in delivering clear, calm, and helpful communication every step of the way.
Operating across multiple channels—including phone, email, and live chat—we ensure that help is available when and where it's needed. Our systems are designed for fast resolution, and we continuously monitor feedback and performance to keep improving.
Whether it's handling claims, answering queries, or providing peace of mind, we act as a seamless extension of your brand, treating your customers as our own.
Find out moreClaims
At Taurus, we offer both standalone and fully integrated claims management services designed to deliver efficiency, transparency, and exceptional customer experiences.
From early on, we recognised that managing the claims journey - and owning our repair and replacement network - was critical to delivering quality insurance products at competitive prices. That's why we built our own claims solution, underpinned by a robust, rule-based IT platform that helps reduce fraud, streamlines logistics, and lowers operational costs.
Our claims infrastructure is scalable, flexible, and fully configurable, supporting not only our own schemes but those of our gadget insurance partners too.
If you'd like to find out more about our claims provision, including a demo of our online claims solution, just get in touch and we'll set up a call to take you through it.
End-to-End Repair & Replacement Network
We operate our own accredited repair and replacement network, designed to ensure fast turnaround times and high-quality workmanship. Depending on the customer's needs, we offer flexible service options—including walk-in repair solutions (such as Apple Genius Bars), doorstep collection, swap-out services, or traditional repair by post. All replacement devices are rigorously graded and come with a comprehensive warranty for peace of mind.
Device Procurement
Smartphone Group is our in-house procurement and distribution business, created to deliver a more consistent, high-quality experience for our customers and partners.
By managing the full device lifecycle ourselves, we maintain complete control over the value chain—from sourcing and quality assurance to secure data handling and delivery. This allows us to uphold rigorous quality standards, enhance underwriting performance, and provide a seamless service that reflects the high expectations of our brand and yours.
We carry out certified data wiping, secure device destruction, and issue compliance documentation to ensure every device meets strict regulatory and privacy requirements.
Currently processing around 3,000 devices each month, we also support procurement for several leading insurance providers and distributors, offering them the same level of service, reliability, and control we apply to our own operations.
If you'd like to find out more about our device procurement services just get in touch and we'll set up a convenient time to take you through it.
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MI and Reporting
At Taurus, we provide comprehensive management information (MI) and reporting to give partners full visibility of scheme performance and customer outcomes. Our systems capture detailed operational, financial, and customer data, enabling partners to monitor performance, track trends, and make informed decisions.
Our MI solutions are designed to be actionable. Regular reporting highlights key metrics, identifies opportunities for optimisation, and supports ongoing scheme improvements. Whether tracking claims, device procurement, or distribution performance, our insights help partners enhance efficiency, reduce risk, and maximise commercial results.
With clear, timely, and accurate reporting, partners gain confidence in the management of their schemes, backed by data that supports strategic planning, regulatory compliance, and performance improvement.
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