Our Services
Our Services
Gadget Claims
Claims that build trust and prove value
Claims are the key point of truth for customers. A well-handled claim does more than provide financial support — it demonstrates the true value of insurance, builds loyalty, and drives positive advocacy.
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The complete gadget claims journey, in-house
From the outset, we recognised that owning the claims journey was critical to delivering high-quality gadget insurance products at competitive prices — and to support our partners and their customers in the best possible way.
Market-Leading Claims System
Our claims team is supported by a best-in-class online claims platform, designed by our in-house IT team. Customers can submit claims 24/7 from anywhere in the world, ensuring accessibility, speed, and transparency.
Dedicated Procurement and Repair Division
To further enhance outcomes, we operate our own repair and procurement division. This enables customer-centric resolutions, with high-quality repair and replacement capabilities that minimise delays and improve satisfaction.
Fully Brandable Experience
Our claims journey is fully brandable — online and over the phone — allowing us to act as a seamless extension of your brand across every customer touchpoint.
Scalable & Flexible
Our claims infrastructure is scalable, flexible, and fully configurable, supporting both Taurus schemes and those of our gadget insurance partners.
What's included
By retaining these critical functions in-house, we deliver cost-effective claims outcomes while maintaining an exceptional customer experience.
Fully white-labelled claims administration
Operates as an extension of your brand, whether distributor or underwriter
Choice of claim fulfilment options
Bespoke claims platform
In-house repair and replacement network delivering fast, accredited, high-quality workmanship
Replacement devices are highly graded and supplied with comprehensive warranties
Full reporting suite providing clear visibility of scheme performance and KPIs
Dedicated account management support
Multiple Fulfilment Options
A key differentiator with Taurus Claims is our ability to offer real choice to the customer when it comes to how their claim is fulfilled. This provides the customer with a feeling of control, which results in high customer satisfaction, but also enables us to effectively manage claims costs.
Walk-in repairs
Walk-in repairs at Apple Genius Bars and Samsung stores
Doorstep Collection & Swap-Out
Bespoke collection solutions ensuring a stress-free experience for customers
Repair-by-post
Includes tracked and free postal services that deliver peace of mind
Bespoke Digital Claims Platform
The Taurus Digital Claims Platform delivers a fully online gadget claims journey
While the back end is a sophisticated technical solution, the front-end experience has been carefully designed to remain intuitive and simple for customers.
Alongside improved customer satisfaction scores, the platform has delivered meaningful reductions in processing costs and claim leakage. Our dedicated IT team continues to innovate the system, while claims staff receive ongoing training to ensure consistently high service standards.
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